Have a question about Canvas? Is something not working? Contact an SUU Online representative directly through Canvas by submitting a Help ticket.
Step 1
Log in to your Canvas account and then select the blue Help button in the pane on the left.
Step 2
Select Report a Problem.
Step 3
Type in a subject and description of your question or problem.
Select the Jing link to download Jing and use it to include a screenshot or video of the problem you're experiencing. We highly recommend including a screenshot or video because they help us understand the problem faster. Go to https://help.suu.edu/article/1808/jing for detailed instructions on using Jing. Note: you cannot attach screenshots/videos that have been saved to your computer to a ticket, so select the Share option instead of the Save option after you take a screenshot/record a video and paste the link in the ticket instead.
Use the dropdown menu to select the urgency of your ticket and then select Submit Ticket.
Your ticket will be sent to Online Teaching and Learning, and we will reply to you as soon as possible.
SUU Online Teaching and Learning
canvas@suu.edu
(435) 865-8555